In the context of increasing digitization and the demand for more efficient and accessible services, the Data Management Summit is pleased to present the panel discussion Enabling Technologies for Public Administrations: Transforming Citizen Service. This panel will explore the critical role that enabling technologies play in transforming public administration, improving operational efficiency and elevating the citizen experience to new levels.

In this roundtable, we will bring together leading experts in technology, innovation and public administration to discuss how the latest technologies are reshaping government services. From artificial intelligence and the Internet of Things to advanced analytics and automation, we will examine how these technologies are driving the modernization of the public sector.

Participants will explore case studies and concrete examples of how public administrations around the world are using enabling technologies to optimize service delivery. Implementation strategies, challenges overcome and lessons learned will be discussed, providing a comprehensive view of the opportunities and obstacles faced by public administrations in their journey towards digital transformation.

In addition, the roundtable will focus on how these technologies are enhancing citizen interaction and participation. From intuitive mobile apps to online citizen engagement platforms, we will explore how enabling technologies are enabling effective two-way communication, empowering citizens and fostering greater government transparency.

Implementation and Strategy:

What are the enabling technologies that have proven to be most effective in modernizing public administrations? Can you share specific examples of successful implementation?

What are the main challenges that public administrators face in adopting these technologies and how are they being overcome?

Citizen Experience:

In your experience, how have these technologies improved the citizen experience when interacting with government services? What specific features have been most impactful for citizens?

What strategies are being used to ensure that citizens have equitable access to digital services and how are digital divides being addressed?

Citizen Participation and Transparency:

How are enabling technologies fostering citizen participation in government decision-making? Are there specific tools being used to engage citizens in the democratic process?

How are public administrations using these technologies to improve transparency and accountability in their operations?

Security and Data Protection:

Given the growing concerns about cybersecurity and data privacy, how are these issues being addressed when implementing enabling technologies in public administrations?

Are there specific protocols or security measures being implemented to protect citizens’ sensitive information?

Impact Evaluation and Success Measurement:

What are the metrics and indicators used to assess the impact of these technologies on public administration and citizen satisfaction? Are there case studies that demonstrate measurable results?

How are citizen comments and feedback being used to continuously improve digital services and enabling technologies?

Public-Private Collaboration:

What opportunities and challenges arise in public-private collaboration to implement enabling technologies in government?

Can you share examples of successful partnerships that have led to significant innovations in public administration?